Shipping policy

Shipping Information Domestic (USA)

Shipping Method: USPS Priority Mail
Cost: $10
Note: Priority shipping does not guarantee a faster shipment date due to the necessary order processing time.

Shipping Information International

We gladly ship internationally to many countries around the world. International orders are subject to customs clearance procedures and may be subject to additional import duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. Estimated delivery times for international orders may vary between 7-21 business days, depending on the destination and customs processing.

Canada:
Shipping Fee: $30
Delivery Time: 3-7 business days

Other International Orders: Shipping Fee: Please inquire for rates.

Order Processing

Orders are processed within 1-2 business days.
Orders requiring production may take 8-15 business days.
Orders placed on Friday, Saturday, or Sunday will be processed the next business day.

International shipments may require an additional business day to ship.

Order tracking:

Once your order is shipped, you will receive an email confirmation with tracking details.
To check the status of your order, please contact our customer service team via:

Phone: +1.323.234.1621
Email: trulynathan@gmail.com
Please allow up to 24 hours for a response.

Order modifications and cancellations:

If you need to modify or cancel your order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, modifications or cancellations may not be possible. Lost or Damaged Packages:

In the unfortunate event that your package is lost or damaged during transit, please reach out to our customer support immediately. We will work with the shipping carrier to investigate and resolve the issue to your satisfaction.

Please note:

Delivery times are estimates and not guaranteed. Factors such as weather conditions, unforeseen circumstances, or delays at customs may impact the actual delivery date.

We are not responsible for delays or issues caused by incorrect shipping information provided by the customer. Please ensure that your shipping address and contact details are accurate and up to date. If you have any further questions or require assistance, please don't hesitate to contact our customer support. We're here to help!

Special Requests  

If you need your order rushed by a certain date, it is imperative to reach out to our customer service team to make the necessary arrangements. Important Information for International Shipments. Please note that shipping via UPS Priority International does not include international taxes and duties. For quotes on these fees, contact your local Customs office. You will be responsible for paying these upon delivery of your product. Should you refuse the shipment, you will be liable for the shipping costs as well as any duty and taxes incurred.